Reviews
Our reviews
Reviews.io
- JoeJoe28 January 2022
- I tried ordering and the system was messed up I guess. I ended up having to go through my bank to get my money back. The transaction did not go through yet money was missing. I ordered from here years ago and it was easy to order and great product. I’m nervous about trying to order from here again.
Herbies Team
9 March 2022- Hello JoeJoe,
Thank you for letting us know about your experience. The information about payment process is stated the way ahead order placement here: https://herbiesheadshop.com/payments. When choosing the payment via card a customer needs to make sure his card has 3D Secure technology activated. The instructions on how to activate this feature is also mentioned there. 3D-Secure is a protection system made to save your account from fraudulent activities. Also, our system accepts only standard debit or credit card which enabled international transactions.
When processing payment via card, the confirmation process includes the reservation of the full amount needed to complete the purchase. In cases when the authorization has not been received by our transaction processor, the card is not charged with the order amount. However, the card’s issuing bank may hold the funds as pending, and you’ll see it in your transaction history for up to 10 business days before the full amount is unblocked and released to your account balance.
We were informed that you already got your funds back, as normally the money are released back automatically in a few days. Our company has the other payment options as well, so our customers are welcome to choose them, if payment via card doesn't seem suitable.
We're looking forward to see you at our store again and make you sure purchasing with Herbies is easy and pleasant.
-
- brd4 January 2021
- always top notch will never buy else were
Herbies Team
7 January 2021-
Hello brd,
Thank you for your review to our store, we are happy to hear that you think this way. We hope to see you again soon!
-
- Sensisista16 October 2020
- Still waiting on seeds to arrive 5 weeks now ordered, three weeks after ordering and nothing however great communication with Herbie's assured me with another order however just received exactsame email telling me it will be late and not to worry, unfortunately I have doubts I will not a second time round
Herbies Team
19 October 2020-
Hello Sensisista,
We are really sorry that your orders are being delayed. To our regret, the COVID-19 situation has affected the postal delivery time in a negative way. However, please do not worry - the trackings for the last order of yours has been updated yesterday, it should arrive soon
-
- Jonk24 September 2020
- Consistent over the years, great customer service and fast shipping with qaulity products. A++
Herbies Team
25 September 2020-
Hello Jonk,
Thank you for your review to our store, we are really glad to hear that you're happy with our service and products throughout all these years. We hope to see you again soon!
-
- G Unit31 October 2019
- Absolutely the best, most reliable and easy to deal with company around.
Amazing service, always reliable, informative friendly staff - no other store is even in the ballpark of HERBIES!!
Could not recommend them highly enough👍
-
- Saroosh4 November 2022
- Easy to grow! My temperature and humidity were very off for most of the time but the plants had no issues. They didn't need a lot of care and the bud turned out amazing.
Herbies Team
15 November 2022- Hello Saroosh,
Thanks for the review - it's nice to hear you're satisfied with our product and how it went through the challenging conditions. We'll be happy to see you in our store again!
-
- browndog37521 March 2022
- This was my first time ordering seeds, i was hesitant at first as im in Australia. Placed order on the 5th of March (which was a Saturday). Received email on the 7th saying order has been shipped and tracking No.Seeds arrived after 14 days... i was expecting longer to be honest.. very discreet/stealth packaging... couldnt be happier.Will not be able to germinate for a while as growing outdoors. Cant wait to see how they go. Will give another review once grow done.
Herbies Team
28 March 2022- Hello Browndog375,
Thank you for the feedback. We are lucky to have a deal with you and hope to make you happier with your next purchase
-
- Nevada2261 March 2022
- My seeds were sent to a post office in North Carolina for pickup. I don't live in North Carolina. So far customer service hasn't been helpful
Herbies Team
5 March 2022- Hello,
Thank you for informing us about the issue. Your order could be just in transit for the moment and Nevada could be one of the facilities the order should go through. Please, contact us regarding this matter in online chat or via [email protected], as you didn't mention order number and there is no order affiliated to the email you noted under the review. Our managers would be glad to assist you with any issue that took place. We hope to hear from you soon!
-
- Narriah1kheekii218 February 2022
- Herbies is the best for seeds...been using Herbies for years never once have I had trouble stealth is good...Got here to Australia relatively fast...Herbies has a friendly team that reply to email almost instantly...Herbies have the best loyalty system with freebiesFreebies are of the highest quality...It's an easy site to navigate...many seedbanks to choose fromDon't go elsewhere for quality pips100% success germination rate...all you need is Herbies for worry free purchases...even has instructions for newbies starting... Just a suggestion perhaps a grow forum could help inexperienced gain information from the experienced growers n breeder's...№1 for all your seeds... fast ,efficient and a trustworthy company... can't go wrong with Herbies...👁️❤️ Herbies...
Herbies Team
20 February 2022- Hello Narriah1kheekii2,
Thank you for your kind and nice words, it motivates a lot. That's so good to have such a loyal customer at our store, we really appreciate you choosing us and will be most happy to keep in touch for many other years :) We wish all the best with your hobby!
-
- Keith10 February 2022
- I cannot place an order as credit card won't go thru. I've called my bank and it's not on their end. Tried calling customer support and no return call. Very frustrating
Herbies Team
5 March 2022- Hello Keith,
Thank you for leaving a feedback. As you informed us via email correspondence, your card doesn't have the 3-D Secure technology activated. This is an obligatory measure for card payments on our website. Our respected customers can easily find the information regarding all payment requirements on here: https://herbiesheadshop.com/payments.
Before proceeding with the payment again, contact your bank directly to find out if your card supports 3D-Secure verification codes and allows international transactions. Our payment system doesn't accept Government payment cards, American Express cards, Prepaid cards. When having trouble with payment, please, contact our online managers or fill in a claim form. You could also contact us via [email protected] or [email protected]. Our managers are always here for you, we hope your future purchases will go smoothly and wait to see you here again!
-